Airport terminal operations deal specifically with passengers and their journey through the airport. They are all about ensuring a smooth, secure, and efficient travel experience.
By Xavier
Terminal operations in airports include:
- Check-In: Passenger check-in services where travellers receive their boarding passes and check their baggage before proceeding to security screening.
- Security Screening: Conducting security checks on passengers, carry-on luggage, and checked baggage to ensure compliance with safety regulations.
- Boarding Gates: Managing the boarding process, including gate assignments, boarding announcements, and passenger boarding procedures.
- Baggage Handling: Handling checked baggage from check-in to loading onto aircraft and retrieval by passengers upon arrival.
- Retail and Dining: Managing shops, restaurants, and other amenities within the terminal for passenger convenience and comfort.
- Information Desks: Providing passenger assistance, flight information, and general airport information services.
- Gates and Jet Bridges: Facilitating the embarkation and disembarkation of passengers from aircraft using jet bridges or boarding ramps.
- Lounges: Operating passenger lounges for premium passengers, frequent flyers, and members of loyalty programs.
- Arrivals and Departures Areas: Managing separate areas for arriving and departing passengers, including customs and immigration facilities for international flights.
- Ground Transportation: Coordinating ground transportation services such as taxis, shuttles, rental cars, and public transportation options for passengers.
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