Singapore Airlines (SIA) has stepped up to support passengers affected by the recent incident involving severe turbulence on flight SQ321. The flight, traveling from London to Singapore, encountered unexpected air fluctuations that resulted in injuries and necessitated an emergency landing.
By Aditya M
Compensation for Passengers
SIA has acknowledged the gravity of the situation and is offering compensation to passengers based on the severity of their injuries:
- $10,000 USD: Passengers who sustained minor injuries will receive a fixed compensation amount of $10,000 USD.
- Variable Compensation: Passengers with more serious injuries requiring long-term medical care can expect to discuss a personalized compensation package with SIA. An initial advance payment of $25,000 USD is available to address immediate needs, and this will be part of the final settlement.
Additional Support
Beyond compensation for injuries, SIA is providing additional support to all passengers on SQ321:
- Full Refund: A full refund of the airfare will be offered to all passengers, regardless of injury status.
- Delay Compensation: Passengers can also expect delay compensation in accordance with relevant European Union (EU) or United Kingdom (UK) regulations.
- Immediate Expenses: For passengers who disembarked in Bangkok due to the emergency landing, SIA reportedly provided each passenger with $1,000 SGD to help cover immediate expenses.
Singapore Airlines Statement
SIA has expressed its sincere apologies for the traumatic experience endured by passengers on SQ321. Their focus remains on ensuring the well-being of those affected and providing the necessary support during this challenging time.
Moving Forward
This incident serves as a reminder of the unpredictable nature of air travel. While airlines take every precaution to ensure passenger safety, turbulence can occur unexpectedly. Singapore Airlines' response demonstrates their commitment to caring for their passengers in the aftermath of such events.
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