Air travellers in India woke up to a wave of cancellations on Wednesday as Air India Express grounded over 70 flights due to a sudden surge in crew member "sick leave." This unexpected situation left many passengers stranded and scrambling to re-arrange their travel plans.
By Aditya M
What Happened?
Reports suggest that a significant number of senior cabin crew members reported sick at the last minute, citing illness. This sudden shortage forced Air India Express to cancel flights on both domestic and international routes. The airline is currently working to understand the reasons behind this mass call-in and to minimize inconvenience for passengers.
Possible Reasons Behind the Call-In
While the official cause for the crew's absence remains unclear, some sources suggest it might be linked to ongoing disagreements between the crew and the airline's new management, the Tata Group. These disagreements could be related to employment terms or work conditions.
Impact on Passengers
The cancellations caused significant disruption for passengers. Many faced delays, missed connections, and the hassle of rebooking flights. Air India Express has assured affected passengers of a full refund or the option to reschedule their flights at no additional cost.
The Road Ahead
The Directorate General of Civil Aviation (DGCA) is investigating this incident. It's crucial for Air India Express to address the crew's concerns effectively to prevent similar situations in the future. Open communication and finding a solution that works for both parties is essential to ensure smooth operations and passenger satisfaction.
The Ministry of Civil Aviation also took notice of the situation and has reportedly asked Air India Express for a detailed report. The focus will likely be on understanding the reasons behind the crew's actions and finding a solution to prevent similar disruptions in the future.
Staying Informed
Passengers flying with Air India Express in the coming days are advised to stay updated on the status of their flights. They can check the airline's website or mobile app for real-time information or contact the airline's customer service center.
This situation highlights the importance of clear communication and strong labor relations within the airline industry. Hopefully, a swift resolution can be reached, minimizing disruptions for passengers and crew members alike.
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